![]() We have seen that swapping the camera cables can help. In order to search for a possible cause of an offline camera start by checking cables and power. With a little bit of effort the cause can be found by checking: ![]() Single cameras or entire camera systems can lose the connection to our server due to connectivity, power, internet or network issues. this is unexpected since the camera is still accessible though netatmo's app. Why do cameras go offline? (Find the cause of it) I have two netatmo presence, both work fine using they own app, but since yesterday one keep sending homekit notification 'Home, CameraName is offline' - only on one of them. Tip: You can log into if you are an Admin and under “Scenes” you can see the cameras belonging to your account and see if they are connected, the camera banner will turn blue when connected to Spiideo backend.ģ. Patch a PC to the switch and see if you can browse to external sites. Make sure the PoE/PoE+ switch has an internet connection. Make sure the PoE/PoE+ ports are supplying power to the cameras via the cables. (Check with your IT department if possible) Added the on/off switch in the settings of cloud recording Attention: Be sure to update both the AtHome Camera and AtHome Video Streamer to the version 3.4.0 or above. Get the cameras connected for the first time. ![]() Please check the network and firewall settings. Make sure no changes to your local network has been done. If that doesn't help, please try the following things to get it online:Ĭheck that the Ethernet cord is connected on both endsĬheck that the Ethernet switch that the cameras are connected to is workingĬycle the Power over Ethernet (PoE) for the ports that the cameras are connected to Tip: If more devices are connected to the switch, please contact your IT-responsible before doing so. Most of the times that all cameras go offline, it helps to restart the switch (keep the power cord out for 10-30 seconds before inserting again). Please contact Spiideo at Reconnect cameras after they went offline If you can see the cameras locally and you have an Internet connection from the PoE/PoE+ switch and the firewall is configured correctly and you still do not see them: ![]() If you are on a Mac then you use this tool via Chrome to find the cameras IP’s in the local network:Ħ. If you are on a PC and want to find the cameras IP’s in the local network you can use this tool: You can also try searching the cameras on the local network: ![]()
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February 2023
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